Job Title: Underwriting Support/ Customer Service Representative

Location:  Fort Worth, Texas

SUMMARY:

The customer service representative is primarily responsible for ensuring overall phone customer service for insureds, agents and internal company personnel.  Responsible for assisting in processing policy level transactions (example: cancellations) as instructed and within level of authority. Assisting in team projects as instructed and necessary to maintain a high quality level of customer service. 

Essential Duties and Responsibilities:

• Maintain quality phone customer service for insureds, agents and internal company personnel.
• Assist in the processing policy level transactions (example: cancellations) as instructed and within level of authority.
• Assist in team projects as instructed and necessary to maintain excellence of service.
• Report discrepancies in procedures and policy details to management, as necessary.
• Maintain positive market image and focus action towards customer satisfaction.
• Must be detail-oriented and possess good interpersonal and problem-solving skills.
• Must be flexible and able to adapt in a changing business environment with minimum supervision.
• Must possess strong communication, organizational and teamwork skills.
• Read, analyze and interpret procedures and documents.  Solve practical problems and deal with a variety of concrete variables.
• Must have the ability to keyboard enter at a speed of not less than 50 WPM.
• Interpret a variety of instructions furnished in written, oral, or diagram form.
• Must be willing to work flexible schedules to support multiple time zones.

Qualifications Required:

• High school diploma or equivalent.
• Insurance classes through AICPCU are preferred.
• 3-5 years of related experience and/or training.
• Some college or post-secondary training in business operations or insurance is strongly preferred.
• Must be detail-oriented and possess good interpersonal and problem solving skills    

Licenses and / or certifications:

• 440 License preferred, but not required.