Underwriting Bulletin 118
March 30, 2009

CLAIMS BROCHURE PROVIDES GUIDANCE FOR
UNIVERSAL NORTH AMERICA POLICYHOLDERS THROUGH THE CLAIMS PROCESS

Hurricane season is just around the corner. Make sure you are prepared to respond to Universal North America policyholders with the following tools!

Step by step claims guidance at your finger tips.

Not sure how the claims process works? Refer to our claims center online for guidance. You may also download and order printed copies of our Claims Brochure located under the Marketing Literature section of the Agency Information Center. Every policyholder experiencing a loss is mailed a copy of this brochure. Make sure to keep a supply of these in your office. Claims brochures are available in English and Spanish.

To report or discuss a claim, please call (866) 999-0898.

Claims representatives are standing by 24/7 ready to take calls and answer your questions.

Storm Preparedness checklists

Our Emergency and Hurricane Checklists serve as guides for policyholders, helping them to make advance preparations to protect their homes and families from storm damage.

·   Emergency Checklist – Provides a checklist of essential items you will need during an evacuation.

·   Hurricane Checklist – Provides a checklist of things you can do to prepare your home before a storm hits.

We encourage you to distribute printed copies of these flyers in your office. To order these checklists visit the Agency Information Center by logging onto our website UniversalNorthAmerica.com and clicking on Agent Home.

Downloading a list of Universal North America policyholders through My Universal online is easy.

When a storm hits, your office may lose power. Be prepared by downloading and printing policy and contact information for all your Universal North America policyholders. Simply log into our website with your username and password at UniversalNorthAmerica.com . Click on the "My Universal" tab at the top. On the "Policy Search Tab", click "Search". It is not necessary to enter any search criteria. You will be provided a listing of your Universal North America policyholders, which you may export as a Microsoft Excel file by clicking on "Export Search Results" then "Download" in the upper right hand corner.

For an illustration of this process please view our online tutorial:

My Universal: Agency Book of Business Export Feature Tutorial

Remember, if you have any questions regarding binding authority during a hurricane, please contact your territory manager or visit the Universal Weather Center online for updates. Also, visit our website for convenient links to weather websites and more to assist you and Universal North America policyholders.

Thank you for your support and be safe!