Universal North America® aims to serve you promptly, assigning an experienced adjuster to handle your claim and answer any questions you may have - usually within one business day. We will assign you a claim number for easy tracking and processing and provide you with options for emergency repairs if needed.
Within 60 seconds
- Call us to start the claims process. We average 97% of calls answered within 60 seconds, tops in the industry. That means your claim will be assigned quickly.
Within one hour
- Emergency services respond if needed once you call.
Within 24 hours (or one business day) whenever possible
- Adjuster is assigned to your claim.
- Adjuster contacts you about your claim and schedules an inspection.
- Advance claims payment is issued if necessary. Requires insured's request and documentation.
Within 72 hours whenever possible
- Adjuster conducts inspection and writes estimate for structural damage.
- Adjuster contacts you to discuss estimate.
- Estimate is finalized and mailed.
Within five days whenever possible
- Claims payment is processed upon receipt of appropriate documentation, such as additional living expenses receipts, contents inventory checklist or finalized repair estimate. (May vary by state.)
- Checks are mailed the day after they are issued.
Material contained in this webpage is intended to be a description of typical claims processing procedure and is not a contract or insurance policy. Coverage is subject to the terms, limitations and exclusions of your policy. Claims processing and payment may vary depending on a number of circumstances. Actual response times for claims arising from weather related events may vary and may depend upon government imposed regulations or emergency procedures.
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